Garantie en retour

Warranty

The warranty and warranty period differ per product and are stated on the invoice. If there is no warranty period stated on the invoice, please contact our customer service, they will then send you the warranty certificate by email or post.

Product outside the warranty?

You can also contact our customer service outside the warranty period, we will be happy to help you find a suitable and most economical solution. Many parts are in stock in our service center, so we can help you quickly and cost-effectively even after the warranty period

Return

Are you still not satisfied with your purchase? Within 30 days after purchase you can return your product to us or bring it back to one of our stores. You can choose to revoke by means of a written express notice. After this revocation you then have another 14 days to return the product.

There are some products excluded from the right of withdrawal:

• Products of a hygienic nature, such as infrared sauna, traditional saunas, beds or mattresses that have been removed from the original packaging.

   

• Products that have been ordered in one of the physical stores of SuperSauna / CareLife.

• Products that are custom-made (outdoor saunas, barrel saunas, pod saunas and custom saunas)

   

Before returning, always contact our customer service first, we will be happy to help you:

SuperSauna / CareLife B.V.
Vlierdenseweg 236
5756 PE Vlierden – NL
Tel. +31 (0)493-841853
info@supersauna.nl

You will then receive the full purchase price including any shipping costs of the outward shipment back to the account with which you paid for it within 14 days after return. We may wait with refund until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever comes first.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.