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Privacy Policy

What are the 'legal grounds' for using your data?

According to privacy legislation, we must state which 'legal grounds' we have to use your data. We need your data because of the contractual agreements between you and SuperSauna / CareLife (parent company SuperSauna), such as your purchase of a product or your right to warranty. This is the case for:

  • Ordering & pre-ordering
  • Delivery
  • Returns & repairs
  • Trade-ins & Second chance
  • Contact with our customer service

In addition, we can use your data for 'legitimate interest'. This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This applies to:

  • Reviews & customer satisfaction surveys
  • Contact with our customer service
  • Visit of the SuperSauna / CareLife website
  • Account
  • Newsletter & e-mail
  • Personal advice
  • Promotions
  • Social media
  • Security, wifi & cameras

Who has access to your data?

We only share your data with other parties if this is really necessary for our services. These are the following parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. After all, our delivery partner must deliver your order to the correct address and it is nice if a repairman comes to your home to fix your sauna. And not accidentally show up at the neighbors with a working sauna. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture as soon as we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government agencies.

Where is your data stored?

We store your data in various databases. We always apply strict security measures. East, west, home's best: that is why your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains protected in an appropriate manner. This has been officially established for a number of countries. Some American parties have registered under the Privacy Shield, which offers sufficient protection. Or we work with official model contracts that have been specially drawn up to guarantee your privacy.

How long do we store your data?

We do not store or use your data for longer than necessary. After that, we delete all data we have from you. Or we use your data anonymously, because we need certain data for internal analyses and reports, such as the value of your order.
Sounds simple enough, but how does that work in practice? We adhere to certain terms, after which we delete your data. These are:

  • We delete recorded telephone conversations after 30 days as standard, unless we have a legal obligation to store a conversation for longer.
  • We do not store camera images from our stores for longer than 4 weeks. Unless we see something suspicious that we need to investigate further or the images need to be stored for longer due to another legal obligation.
  • We delete inactive customer accounts after 7 years. After that period, we only use your data anonymously, for internal reporting.

The Tax Authorities require us to store our administration with your invoice, payment and order data for 7 years. After that, we only use anonymous data for internal reporting. You must also keep the invoices of your purchases properly, for example when your warranty expires.

If you have your product repaired or replaced by SuperSauna / CareLife, we will store your report and contact details for 7 years. After that, we will only use your data anonymously, for internal reporting.

If you have subscribed to the newsletter or given permission to receive personalized messages, we will store that permission for 5 years. Even if you decide at some point that you no longer wish to receive the newsletter or personalized messages, we will store the withdrawal of your request. We will not store the emails you receive from us for longer than 60 days. So you do not have to worry that you will receive the same email from us more often. After that period, we will only use your data anonymously, for internal reporting.

We store data that we use to prevent fraud for a very long time. Not nice, but necessary.

What are your rights?

Of course, you remain in control of your data. Do you want to have free access to your personal data and receive a copy? Or do you want to change, delete, limit use or adjust your email preferences? No problem. You can do this yourself in your My SuperSauna / CareLife account. Or you can let us know by post or email. This way you can also object to the use of your data for marketing purposes or indicate that you believe that your privacy outweighs our interests. In that case, we will review the situation again.

Unsubscribing from the newsletter is a piece of cake. You can do this in your My SuperSauna / CareLife account or via the link at the bottom of the newsletter itself. And do you no longer want cookies at all? You can also arrange that yourself. Read our cookie statement to find out how to do this.

We want to be sure that you are really you. That is why we may ask you for additional information to establish your identity. We also do this for unclear requests.

Do you have any questions or complaints?

For questions or complaints about your data and the protection of your privacy, you can contact SuperSauna / CareLife customer service.
Email: klantenservice@supersauna.nl

Write:

SuperSauna / CareLife
Attn. Customer Service (data)
Vlierdenseweg 236
5756 PE Vlierden - NL

If you are not satisfied with how SuperSauna / CareLife handles your privacy, you can contact the privacy authority.